Picks Lotto Privacy Policy

1. Scope & Definitions

This Policy applies to pickslotto.com and any pages, content, or tools we operate that link to it (collectively, the “Services”). It does not apply to websites operated by provincial lottery corporations or other third parties we link to. Those sites are governed by their own policies.

• Personal information means information about an identifiable individual, and includes identifiers such as name and email, contact data, and online identifiers like IP address (where they can identify you).
• Processing means any operation performed on personal information (e.g., collection, use, disclosure, storage, deletion).
• Controller refers to Picks Lotto Canada Inc., which determines the purposes and means of processing personal information for our Services.

2. Information We Collect

2.1 Information you provide to us

• Account & profile name, email address, password, preferences (e.g., preferred draws, number styles).
• Communications messages you send via contact forms or email, and any information you include.
• Settings & choices cookie preferences, language, and feature toggles.

2.2 Information collected automatically

• Device & usage IP address, device type, browser, operating system, referring URL, pages viewed, time on page, clicks, and similar telemetry.
• Approximate location derived from IP address to help adapt content and performance (e.g., time zone).
• Diagnostics error logs, performance metrics, and event data to keep the Services reliable.

2.3 Information from partners

We may receive aggregated analytics or campaign performance reports from service providers (e.g., analytics or email delivery) to understand feature adoption and improve content. We do not purchase data about you from data brokers.

3. How We Use Information

• Provide and operate the Services, including account features, saved preferences, and content delivery.
• Measure and improve performance, usability, and relevance of features and articles.
• Communicate with you about updates, support requests, and feature tips you ask for.
• Personalize content based on your settings (e.g., language, selected draws).
• Protect against fraud, abuse, and security incidents; enforce our terms.
• Comply with legal obligations and respond to lawful requests.

We process personal information on the basis of your consent (e.g., optional cookies), our legitimate interests (e.g., service improvement, security), performance of a contract (e.g., providing your account), and legal obligations.

4. Cookies & Similar Technologies

We use necessary cookies to operate core features and optional cookies (e.g., analytics, marketing) if you consent. You can manage preferences any time via the cookie banner or settings widget.

You may also restrict cookies through your browser settings; however, some features may not function correctly if necessary cookies are blocked.

5. When We Share Information

We share personal information only as described below:

• Service providers that support operations (e.g., cloud hosting, analytics, email delivery, customer support). These providers may access personal information solely to provide services to us and are subject to confidentiality obligations.
• Legal when required to comply with laws, regulations, court orders, or to protect our rights, users, or the public from harm or fraud.
• Business transactions in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality and applicable law.
• With your direction or consent when you ask us to share or when you use features that involve third-party services.

We do not sell personal information. We do not share personal information with third parties for their independent marketing without your consent.

6. International Transfers

Our service providers may process personal information outside your province or outside Canada (for example, in the United States). We take steps designed to ensure appropriate protections, such as contractual commitments and assessments, recognizing that foreign laws may permit government or law-enforcement access. You may contact us for details about our transfer measures.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security. We review safeguards periodically and update them as appropriate.

8. Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal, accounting, or reporting requirements. When no longer required, we take steps to securely delete or de-identify the information.

9. Your Rights & Choices

Subject to applicable law, you may have the right to access, correct, update, or delete certain personal information, to withdraw consent to optional processing, and to ask questions about our privacy practices.

• Access & correction request a copy of personal information we hold and ask us to correct inaccuracies.
• Consent withdrawal change cookie preferences at any time and unsubscribe from optional communications.
• Québec (Law 25) where applicable, you may request de-indexation or cessation of dissemination in certain circumstances defined by law.
• Complaints you may contact us or file a complaint with the Office of the Privacy Commissioner of Canada, or a provincial privacy regulator.

To exercise these rights, contact us using the details in the “Contact Us” section below. We may ask for information to verify your identity before responding to a request.

10. Minors

Our Services are intended for individuals aged 21 and over. We do not knowingly collect personal information from persons under 21. If you believe a minor has provided personal information, please contact us so we can take appropriate steps.

11. Updates to this Policy

We may update this Policy from time to time. The “Effective date” above indicates when it was last revised. If we make material changes, we will provide a prominent notice (e.g., on our website or by email if you have an account).

12. Contact Us

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial privacy regulator.